Getting Started
What is ResourceCareConnect?
ResourceCareConnect is a secure documentation app built specifically for foster and kinship caregivers. It helps you log observations, track medications, manage your calendar, and generate professional reports for caseworkers — all in one place.
Who is ResourceCareConnect for?
It's built for Resource/Foster and kinship caregivers who need reliable, organized documentation without the complexity of agency-level software. If you care for children in foster or kinship placements, this app was made for you.
Do I need to download anything?
No download needed. ResourceCareConnect works directly in your browser on any device. You can install it to your home screen for a native app experience — see 'How do I install the app on my phone?' below.
How do I install the app on my phone?
On iPhone/iPad: Open resourcecareconnect.app in Safari, tap the Share button, then tap 'Add to Home Screen.' On Android: Open in Chrome, tap the three-dot menu, then tap 'Install app.' On Desktop: Look for the install icon in your browser's address bar.
The app looks outdated on my phone after an update. What do I do?
This is a caching issue. On iPhone: delete the app icon from your home screen, open resourcecareconnect.app in Safari, and reinstall via 'Add to Home Screen.' On Android: uninstall the app, reopen the site in Chrome, and reinstall. This will load the latest version.
Account & Billing
How much does ResourceCareConnect cost?
We offer two plans: Standard at $25/month or $250/year (up to 4 children), and Large Family at $35/month or $350/year (unlimited children). Pay yearly and get two months free. Both include a free 30-day trial with no credit card required.
How do I start a free trial?
Simply click 'Get Started' or 'Start Free Trial' on the homepage and create your account. No credit card is needed to start your 30-day trial.
What happens when my trial ends?
You'll be prompted to choose a plan and enter payment information. If you don't subscribe, your account will remain but you won't be able to add new data until you subscribe.
Can I cancel anytime?
Yes. You can cancel your subscription at any time from your Account settings. You'll retain access until the end of your billing period.
How do I reset my password?
On the login page, click 'Forgot password?' and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Can I invite my co-parent or spouse to my account?
Yes. From your Household settings you can invite additional household members. They'll receive an email invitation to join your household.
Features
What types of observations can I log?
You can log General, Behavioral, Injury/Health, Medical, Dental, Therapy, School, Activity, and Positive Moment observations. Each entry is time-stamped and saved to the child's profile.
Can I attach photos to observations?
Yes. You can attach up to 5 photos per observation. On mobile you can take a photo directly with your camera or choose from your photo library. Photos appear in the child's timeline and are embedded in generated PDF reports.
What reports can I generate?
ResourceCareConnect generates 7 report types: Daily Log, Health Summary, Observation & Behavior, Activities & Therapy, Monthly Summary, Annual Guardianship, Incident Report, and Medication Log. Reports export as PDF or CSV.
What is AI Tone Coaching?
The AI tone check reviews your observation text and suggests more neutral, fact-based language — the kind caseworkers and courts prefer. It never changes your words without your approval. You can disable AI features entirely in Account settings.
Is my children's data sent to AI systems?
Document and image scanning is temporarily unavailable while we rebuild it so child information is not sent to a third-party AI service. For optional text AI features, our servers replace registered children's names, stored nicknames, dates of birth and identifiers, stored bio-parent contact names, and recognizable phone numbers and addresses before sending text to the AI provider. No filter catches everything: unregistered nicknames, unusual address formats, schools, places, and other details may remain, so leave out what you don't want processed. ResourceCareConnect does not record or transcribe audio. If you use keyboard or OS dictation, your device's speech service handles the audio; ResourceCareConnect receives the resulting text when you submit it. You can turn off server-side AI features in Account Settings.
Does the app work offline?
Basic note-taking works offline and syncs when you reconnect. Photo uploads, report generation, and AI features require an internet connection.
Privacy & Security
Is my data secure?
Yes. All data is encrypted in transit and at rest. Files and photos are stored in secure cloud storage. We use enterprise-grade security with full audit logging.
Do you sell my data?
Never. We do not sell, rent, or share your personal data with third parties for marketing purposes.
What third-party services do you use?
We use Stripe for payment processing, Cloudflare R2 for file storage, OpenAI for AI features (when enabled), and Microsoft 365 for email delivery. Each has their own privacy practices.
How do I delete my account and data?
You can request account deletion in Account settings. This starts a 30-day recovery window, not immediate removal of household records. After that window, we delete your account; a linked record may delay completion. A household with children's records is not deleted at this stage. You can email support@resourcecareconnect.app about your request. A separate subscription-retention process deletes expired or canceled households on the schedule in our Privacy Policy, including children's records and stored photos.
Support
I found a bug. How do I report it?
Use the Send Feedback option in the sidebar menu to submit a bug report or feature request. You can attach screenshots. We review all submissions regularly.
How do I contact support?
Email us at Support@ResourceCareConnect.app. We typically respond within 1-2 business days.
Is there pricing for agencies or organizations?
Yes — agency and organization pricing is available. Contact us at Admin@ResourceCareConnect.app to discuss options.